Refund Policy

Last Updated: June 12, 2026

This Refund Policy explains how and when LyfMart processes refunds for cancelled orders or successfully returned items.

1.1. Refund Eligibility

Refunds are strictly issued under the following circumstances:

1. You successfully cancelled an order before it was shipped.
2. An item you ordered is out of stock or cannot be fulfilled by LyfMart.
3. You returned an item in compliance with our Return Policy, and it has passed our quality inspection.

1.2. The Inspection and Approval Process

Once your returned item is received at our warehouse, our quality control team will inspect it within 2 to 3 business days.

1. Approved: If the item passes inspection, we will notify you via email/SMS and initiate the refund immediately.
2. Rejected: If the item does not meet our return conditions (e.g., used, damaged by the customer, missing parts), the refund will be rejected. The item will be sent back to you at your own shipping expense.

1.3. Refund Methods and Timelines

Approved refunds will be processed back to the original method of payment. Processing times vary depending on the payment gateway:

1. Mobile Financial Services (bKash, Nagad, Rocket, etc.): Typically processed within 3 to 5 business days.
2. Credit/Debit Cards: Typically processed within 5 to 10 business days, depending on your card issuer's policies.
3. Bank Transfers: Typically processed within 7 to 10 business days.
4. Cash on Delivery (COD): For COD orders, the refund will be issued to your preferred Mobile Banking (MFS) account or Bank Account. Our support team will contact you to collect your account details. Cash refunds are not provided.

1.4. Partial Refunds

Partial refunds may be granted under specific circumstances at LyfMart's discretion, such as:

1. Items that are returned with missing original parts or damaged packaging.
2. Orders where only a portion of the items were out of stock or returned.
3. Note: Original shipping or delivery charges are strictly non-refundable unless LyfMart delivered a defective or incorrect item.

1.5. Late or Missing Refunds

If you have received a refund confirmation from us but have not yet received the money within the stipulated timeline:

1. Double-check your bank account or MFS wallet statement.
2. Contact your bank or card issuer, as there is often internal processing time before a refund is officially posted.
3. If you have completed these steps and still have not received your funds, please reach out to our accounts team at support@lyfmart.com.

1.6. Order Cancellation Policy

1. By Customer: You can cancel an order free of charge before it is dispatched from our facility. Once dispatched, the order falls under the Return Policy.
2. By LyfMart: We reserve the right to cancel any order due to suspected fraud, pricing errors, or stock unavailability. In such cases, a full refund will be initiated immediately.